Bernath, U., & Rubin, E. (Eds.) (2003). Reflections on teaching and learning in an online master program. Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Bernath,
U., & Szücs, A. (Eds.), Proceedings of the 3rd EDEN Research
Workshop Oldenburg, March 4-6, 2004. Oldenburg: Bibliotheks- und Informationssystem
der Universität Oldenburg.
(The Proceedings will be provided via a database for the duration of the
course. If you wish to purchase the book (US$ 30.75 + S&H) please contact
christine.walti@uni-oldenburg.de).
Brindley, J.E., Walti, C., & Zawacki-Richter, O. (Eds). (2004). Learner support in open, distance and online learning environments. Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Sweet, R. (1993).
Perspectives on distance education series: Student support services: Towards
more responsive systems - Report on a symposium on student support services
in distance education. Delhi, Vancouver, Canada: Commonwealth of Learning.
(This book is out of print. However, the files are available below in chunks
as pdf files. Note that all copyright restrictions apply.)
Preface
and Contents
Page
1-20
Page
21-42
Page
43-74
Page
75-100
References
Brindley, J. E. (1995). Learner services: Theory and practice, Distansutbildning i itveckling, Rapport nr. 11 (pp. 23-34). Umea, Sweden: University of Umea.
Brindley, J.E., Walti, C., & Zawacki-Richter, O. (2004). The current context of learner support in open, distance and online learning: An introduction. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 9-27). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Krauth, B., & Carbajal, J. (2000). Guide to developing online student services. Western Cooperative for Education Telecommunications, Western Interstate Commission for Higher Education. Retrieved August 18, 2004, from the World Wide Web: http://www.wiche.edu/telecom/resources/publications/guide/guide.htm
LaPadula, M. (2003). A comprehnsive look at online learner support. American Journal of Distance Education, 17(2), 119-128.
Mills, R. (2004). Looking back, looking forward: What have we learned? In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 29-37). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Rekkedal, T. (2004). Internet based e-learning, pedagogy and support systems. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 71-93). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Optional/Additional Readings
Beyer, K., & Bruhn-Suhr, M. (2004). The five column model of learner support - Creating opportunities for growth and change. In U. Bernath & A. Szücs (Eds.), Proceedings of the 3rd EDEN Research Workshop Oldenburg, March 4-6, 2004, (pp. 335-347). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Croft, M. (1991). Report on round table on student support services. Vancouver, Canada: The Commonwealth of Learning.
Dillon, C. L., Gunawardena, C. N., & Parker, R. (1992). Learner support: The critical link in distance education. Distance Education, 13(1), 29-45.
Dirr, P. (1999). Putting principles into practice: Promoting effective support services for students in distance learning programs. A report on the findings of a survey. Western Interstate Commission for Higher Education. Retrieved July, 2001, from the World Wide Web: http://www.wiche.edu/Telecom/Projects/studentservices/index.htm
Duffy, T. M., & Jonassen, D. E. (Eds.). (1992). Constructivism and the technology of instruction: A conversation. Hillsdale, NJ: Lawrence Erlbaum.
Glennie, J. (1996). Towards learner-centred distance education in the changing South African context. In R. Mills & A. Tait (Eds.), Supporting the learner in open and distance learning (pp. 19-33). London, UK: Pitman Publishing.
Knowles, M. J. (1980). The modern practice of adult education: From pedagogy to androgogy (2 ed.). New York: Cambridge University Press.
Robinson, B. (1995). Research and pragmatism in learner support. In F. Lockwood (Ed.), Open and distance learning today (pp. 221-231). London: Routledge.
Tait, A. (2003). Re-thinking learner support in the Open University UK: a case study. In A. Tait & R. Mills (Eds.) Rethinking learner support in distance education (pp. 185 - 197). London, UK: RoutledgeFalmer.
Tait, A. (1995). Student support in open and distance learning. In F. Lockwood (Ed.), Open and distance learning today (pp. 232-241). London: Routledge.
Rumble, G. (2000). Student support in distance education in the 21st century: Learning from service management. Distance Education, 21(2), 216-235.
Berge, Z. L. (1995). The role of the online instructor/facilitator. E-Moderators.com. Retrieved August 18, 2004, from the World Wide Web: http://www.emoderators.com/moderators/teach_online.html
Blaschke, L.M. (2004). Sustaining online collaboration: Seven lessons for application in the Volkswagen AutoUni. In U. Bernath & A. Szücs (Eds.), Proceedings of the 3rd EDEN Research Workshop Oldenburg, March 4-6, 2004, (pp. 388-394). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Blaschke, L., Dudink, B., Fox, B., Schuster, C., Smith, L.J., & Templeton, C. (2004). In search of the ideal classroom in a blended learning environment: A case study for Volkswagen AutoUni. Presentation 3rd EDEN Research Workshop (March 4-6, 2004). Powerpoint presentation. Retrieved July 31, 2004, from: http://agil-ed.com/VW.htm
McLoughlin, C., & Luca, J. (2000). Cognitive engagement and higher order thinking through computer conferencing: We know why but do we know how? In A. Herrmann and M.M. Kulski (Eds.), Flexible Futures in Tertiary Teaching. Proceedings of the 9th Annual Teaching Learning Forum, 2-4 February, 2000. Perth: Curtin University of Technology. Retrieved February 11, 2002, from the World Wide Web: http://cleo.murdoch.edu.au/confs/tlf/tlf2000/mcloughlin.html
Naidu, S. (2004). Supporting learning with creative instructional designs. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 109-116). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Moore, M. G. (1993). Theory of transactional distance. In D. Keegan (Ed.), Theoretical principles of distance education (pp. 22-38). London: Routledge.
Naidu, S. (2001). Designing instruction for eLearning environments. In M. G. Moore (Ed.), Handbook on distance education. Mahwah, NJ: Lawrence Erlbaum Associates.
Relan, A., & Gillani, B. J. (1997). Web-based instruction and the traditional classroom: Similarities and differences. In B. Khan (Ed.), Web-based instruction (pp. 25–37). New Jersey: Educational Technology Publications.
Roberts, J., Brindley, J. E., & Spronk, B. (1998). Learning on the information highway: A learner's guide to the technologies. Toronto, Canada: Office of Learning Technologies/ Cheneliere/McGraw-Hill.
Sweet, R. (1993). Student support
services: Direction for change. In R. Sweet (Ed.), Perspectives on distance
education series: Student support services: Towards more responsive systems,
Report on a symposium on student support services in distance education (pp.
1-40). Delhi, Vancouver, Canada: Commonwealth of Learning.
Part
1; Part
II
Thorpe, M. (1992). Tuition. In
M. Thorpe (Ed.), Evaluating open and distance learning (2 ed.), (pp.
72-98). Harlow, UK: Longman.
Part I, Part II
Thorpe, M. (2002). Rethinking learner support: the challenge of collaborative online learning. Opening Learning, 17(2), 105-119.
Wolcott, L. L. (1995). The distance teacher as reflective practitioner. Educational Technology(January/February), 39-43.
Topic 1.2.2: Advising and Counselling Harris, R., Simons, M., &
Bone, J. (2000). Functions and actions of the workplace trainer. In R. Harris,
M. Simons, & J. Bone, More
than meets the eye. Rethinking the role of workplace trainer (pp. 30-41).
Kensington Park, SA, Australia: National Centre for Vocational Education Research
(NCVER). Retrieved August 3, 2004 from http://www.ncver.edu.au/research/proj/nr7035.pdf
Executive
Summary of the entire report
Johnson, M. (2004). Enhancing study skills: Developing self-help materials for distance learners. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 117-124). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Simpson, O. (2004). Retention and course choice in distance learning. In U. Bernath & A. Szücs (Eds.), Proceedings of the 3rd EDEN Research Workshop Oldenburg, March 4-6, 2004, (pp. 381-387). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Smith, L. (2003). Assessing student needs in an online graduate program. In U. Bernath & E. Rubin (Eds.), Reflections on teaching and learning in an online master program (pp. 255 -266). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Walti, C. (2004). Implementing web-based portfolios and learning journals as learner support tools: An illustration. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 157-168). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Bowser, D., & Race, K. (1991). Orientation for distance education students: What is its worth? Distance Education, 12(1), 109-122.
Conrad, D. (2002). Engagement, excitement, anxiety and fear: Learner's experiences of starting an online course. The American Journal of Distance Education, 16(4), 205-226.
Frankola, K. (2000). Why online learners drop out. Workforce.com. Retrieved August 22, 2002, from the World Wide Web: http://www.uni-oldenburg.de/zef/cde/support/readings/frankola.htm
Manning, E. (1997). The preparation of students for distance learning: Two very different approaches from a wider European perspective. In A. Tait (Ed.), Collected Conference Papers, The Cambridge International Conference on Open and Distance Learning (pp. 114-119). Cambridge, UK: The Open University.
McLoughlin, C., and Marshall, L. (2000). Scaffolding: A model for learner support in an online teaching environment. In A. Herrmann and M.M. Kulski (Eds.), Flexible Futures in Tertiary Teaching. Proceedings of the 9th Annual Teaching Learning Forum, 2-4 February, 2000. Perth: Curtin University of Technology. Retrieved February 11, 2002 from the World Wide Web: http://www.uni-oldenburg.de/zef/cde/support/readings/loughlin2.htm
Nilsson, V. (1989). Voluntary academic assessment to enhance independent learning. In A. Tait (Ed.), Collected Conference Papers, The Cambridge International Conference on Open and Distance Learning (pp. 167-181). Cambridge, UK: The Open University.
O'Rourke, J. (1995). A piece of the jigsaw: Student advising in distance education. In A. Tait (Ed.), Collected Conference Papers, Sixth Cambridge International Conference on Open and Distance Learning (pp. 136-145). Cambridge, UK: The Open University.
Phillips, M., & Scott, P. (1999). Multimedia advice, guidance and counselling on the Web: A prototype learner's guide. In A. Tait (Ed.), Collected Conference Papers, Sixth Cambridge International Conference on Open and Distance Learning (pp. 121-130). Cambridge, UK: The Open University.
Tallman, F. D. (1994). Satisfaction and completion in correspondence study: The influence of instructional and student-support services. The American Journal of Distance Education, 8(2), 43-57.
Topic 1.2.3: Library, Registry, and Other Administrative Support ServicesGeorge, L., & Frank, I. (2004). Beyond books - Library services to distance education students. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 135-143). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Granger, D., & Benke, M. (1998). Supporting learners at a distance from inquiry through completion. In C. C. Gibson (Ed.), Distance learners in higher education (pp. 127-137). Madison, WI: Atwood Publishing.
Lefoe, G., Gunn, G., & Hedberg, J. (2002). Recommendations for teaching in a distributed learning environment: The students' perspective. Australian Journal of Educational Technology, 18(1), 40-56. Retrieved August 1, 2004, from http://www.ascilite.org.au/ajet/ajet18/lefoe.html
Tesch, P.C. (2004). Ethics in distance education. In U. Bernath & A. Szücs (Eds.), Proceedings of the 3rd EDEN Research Workshop Oldenburg, March 4-6, 2004, (pp. 481-484). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Wong, A. T. (1997). Valuing diversity: Prior learning assessment and open learning. In A. Tait (Ed.), Collected Conference Papers, Sixth Cambridge International Conference on Open and Distance Learning (pp. 208-216). Cambridge, UK: The Open University.
Bolton, N., Unwin, L., & Stephens, K. (1998). The use of libraries by postgraduate distance learning students: whose responsibility? Open Learning, 13(1), 3-8.
Fage, J., & Mayes, R. (1995). Monitoring learners' progress. In R. Mills & A. Tait (Eds.), Supporting the learner in open and distance learning. London, UK: Pitman Publishing.
King, T. J. (1995). The identification of high dropout risk distance education students by the analysis of student records data. In D. Sewart (Ed.), 17th World Conference for Distance Education: One World Many Voices: Quality in Open and Distance Learning (Vol. 2, pp. 98-101). Milton Keynes, UK: International Council for Distance Education and The Open University.
Phillips, S. E. (1995). The Commonwealth of Learning student record management system. In D. Sewart (Ed.), 17th World Conference for Distance Education: One World Many Voices: Quality in Open and Distance Learning (Vol. 2, pp. 437-440). Milton Keynes, UK: International Council for Distance Education and The Open University.
Stephens, K., Unwin, L., & Bolton, N. (1997). The use of libraries by postgraduate distance learning students: A mismatch of expectations. Open Learning, 12(3), 25-33.
Blackmun, E.V., & Pouyat Thibodeau. P. (2004). Learning communities. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 145-156). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Gejel. J. (2004). Supporting the wEak-Learner in e-learning cultures. In U. Bernath & A. Szücs (Eds.), Proceedings of the 3rd EDEN Research Workshop Oldenburg, March 4-6, 2004, (pp. 468-473). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Smith, L., & Drago, K. (2004). Learner support in workplace training. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 193-203). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Spronk, B. (2004). Addressing cultural diversity through learner support. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 169-178). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
von Prümmer, C. (2004). Gender issues and learning online. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 179-192). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Bilston, B. (1996). Supporting older learners in open and distance learning. In R. Mills & A. Tait (Eds.), Supporting the learner in open and distance learning (pp. 165-176). London, UK: Pitman Publishing.
Diaz, D.P., and Cartnal, R.B. (1999). Comparing student learning styles in an online distance learning class and an equivalent on-campus class. College Teaching, 47(4), 130-135. Retrieved March 11, 2002 from the World Wide Web: http://www.uni-oldenburg.de/zef/cde/support/readings/diaz.htm
Evans, T. (1994). Endframes: uncovering the diversities of learners' contexts (Chapter 9). In T. Evans (Ed.), Understanding learners in open and distance education (pp. 122-133). London, UK: Kogan Page.
Hartofylaka, A-M. (2004). The role of diversity in the designing of effective learner support systems. In U. Bernath & A. Szücs (Eds.), Proceedings of the 3rd EDEN Research Workshop Oldenburg, March 4-6, 2004, (pp. 157-162). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Hughes, J.A. (2004). Supporting the online learner. In T. Anderson, & F. Elloumi (Eds.), Theory and practice of online learning. Athabasca, CA: Athabasca University. Retrieved August 9, 2004, from http://cde.athabascau.ca/online_book/ch15.html
Kirkup, G. (1996). The importance
of gender. In R. Mills & A. Tait (Eds.), Supporting the learner in open
and distance learning (pp. 146-164). London, UK: Pitman Publishing.
Part I, Part II
Leach, J. (1996). Learning in practice: support for professional development. In R. Mills & A. Tait (Eds.), Supporting the learner in open and distance learning (pp. 101-126). London, UK: Pitman Publishing.
Morgan, A. (1995). Adult change and development: learning and people's lives. In D. Sewart (Ed.), 17th World Conference for Distance Education: One World Many Voices: Quality in Open and Distance Learning (Vol. 1, pp. 319-322). Milton Keynes, UK: International Council for Distance Education and The Open University.
Phillips, V. (2002). Why does corporate e-learning fail? Virtual University Gazette. Retrieved July 2, 2002 from the World Wide Web: http://www.geteducated.com/vug/june02/vug0602.htm
Sanchez, I., & Gunawardena, C. N. (1998). Understanding and supporting the culturally diverse distance learner. In C. C. Gibson (Ed.), Distance learners in higher education (pp. 47-64). Madison, WI: Atwood Publishing.
Spronk, B. (1995). Appropriating learning technologies: Aboriginal learners needs, technologies and practices. In J. M. Roberts & E. M. Keough (Eds.), Why the information highway: Lessons from open and distance learning (pp. 77-101). Toronto: Trifolium Books Inc.
Stahmer, A. E. (1995). Learners in the workplace. In J. M. Roberts & E. M. Keough (Eds.), Why the information highway: Lessons from open and distance learning (pp. 41-59). Toronto: Trifolium Books Inc.
Taplin, M. & Jegede, O. (2001). Gender differences in factors influencing achievement of distance education students. Open Learning, 16(2), 133-154.
Thompson, M. M. (1998). Distance learners in higher education. In C. C. Gibson (Ed.), Distance learners in higher education (pp. 9-24). Madison, WI: Atwood Publishing.
Worth, V. (1996). Supporting learners in prison. In R. Mills & A. Tait (Eds.), Supporting the learner in open and distance learning (pp. 177-190). London, UK: Pitman Publishing.
Anderson, T. (2004). Student services in a networked world. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 95-108). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Hülsmann, T. (2004). The two-pronged attack on learner support: Costs and the centrifugal forces of convergence. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 241-250). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Nalewaja Van Voorhis, S., & Falkner, T.M.R. (2004). Transformation of student services: The process and challenge of change. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 231-240). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Tait, A. (2004). Management of services to students. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 205-217). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Paul, R. H. (1990). Managing at a distance: Regional networks and off-campus tutors (Chapter 7). In R. H. Paul (Ed.), Open learning and open management: Leadership and integrity in distance education (pp. 99-118). London, UK: Kogan Page.
Paul, R. H. (1990). Leadership, integrity and the future (Chapter 11). In R. H. Paul (Ed.), Open learning and open management: Leadership and integrity in distance education (pp. 169-189). London, UK: Kogan Page.
Reid, J. (1995). The Commonwealth of Learning student record management system. In D. Sewart (Ed.), 17th World Conference for Distance Education: One World Many Voices: Quality in Open and Distance Learning (Vol. 2, pp. 190-193). Milton Keynes, UK: International Council for Distance Education and The Open University.
Rumble, G. (1992). Strategic planning. In G. Rumble (Ed.), The management of distance learning systems (pp. 43-47). Paris: UNESCO / International Institute for Educational Planning.
Sewart, D. (1993). Student support systems in distance education. Open Learning, 8(3), 3-12.
Srivastava, M., & Reddy, V.V. (2002). Is information and communication technology reshaping the learner support? University News, 40(4), January 28-Februrary 3, 43-54.
Sweet, R. (1993). Student support services:
Direction for change. In R. Sweet (Ed.), Perspectives on distance education
series: Student support services: Towards more responsive systems, Report on
a Symposium on Student Support Services in Distance Education (pp. 1-40).
Delhi, Vancouver, Canada: Commonwealth of Learning.
Part
1; Part
II
Brindley, J., Zawacki, O., & Roberts, J. (2003). Support services for online faculty: The provider and the user perspective. In U. Bernath & E. Rubin (Eds.), Reflections on teaching and learning in an online master program (pp. 255 -266). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Forster, A. (2004). Supporting members supporting learners. A professional association grapples with changes. In U. Bernath & A. Szücs (Eds.), Proceedings of the 3rd EDEN Research Workshop Oldenburg, March 4-6, 2004, (pp. 104-112). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Guri-Rosenblit, S. (2004). Distance education teachers in the digital age: New roles and contradictory demands. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 63-70). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Salmon, G. (2004). The voice in the wilderness: Enabling online teachers and tutors to tame learning technologies. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 219-229). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Zawacki-Richter, O. (2004). The growing importance of support for learners and faculty in online distance education. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 51-62). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Forster, A., & Hewson, L. (1998). Universities learning: The lure of the net. In C. Latchem & F. Lockwood (Eds.), Staff development in open and flexible learning (pp. 221-231). London, UK: Routledge.
Gunawardena, C., & Zittle, R. (1998). Faculty development progammes in distance education in American higher education. In C. Latchem & F. Lockwood (Eds.), Staff development in open and flexible learning (pp. 105 – 114). London, UK: Routledge.
King, B. (1999). The writing on the wall: the need for centrally led student support. In R. Mills and A. Tait (Eds.), Collected Conference Papers, The Cambridge Conference on Open and Distance Learning, Learning and Teaching with New Technologies, (pp. 55-65). Cambridge, UK: The Open University.
Kurtz, G., Beaudoin, M., & Sagee, R. (2004). From campus to web: The changing roles of faculty from classroom to online teaching. The Journal of Educators Online (JEO), 1(1), 28pp. Retrieved August 1, 2004, from http://www.thejeo.com/Kurtz%20Final.pdf
Lewis, R. (1998). Staff development in conventional institutions moving towards open learning. In C. Latchem & F. Lockwood (Eds.), Staff development in open and flexible learning (pp. 23-32). London, UK: Routledge.
Quinsee, S. (2004). Blurring the boundaries? Supporting students and staff within an online learning environment. In U. Bernath & A. Szücs (Eds.), Proceedings of the 3rd EDEN Research Workshop Oldenburg, March 4-6, 2004, (pp. 356-362). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Sewart, D. (1998). Tuition and counselling: Supporting teachers for competitive advantage. In C. Latchem & F. Lockwood (Eds.), Staff development in open and flexible learning (pp. 148-156). London, UK: Routledge.
Sweet,
R. (1993). Student support services: Direction for change. In R. Sweet (Ed.),
Perspectives on distance education series: Student support services: Towards
more responsive systems, Report on a Symposium on Student Support Services in
Distance Education (pp. 1-40). Delhi, Vancouver, Canada: Commonwealth of
Learning.
Part
1; Part
II
Whaymand, M. (2004). Is open and distance learning the Taylorism of the twenty-first century? The changing role of academics in open and distance learning environments. In U. Bernath & A. Szücs (Eds.), Proceedings of the 3rd EDEN Research Workshop Oldenburg, March 4-6, 2004, (pp. 34-40). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Topic 2.2.3: Quality Assurance, Evaluation and ResearchAnderson, T. (2004). Practice guided by research in providing effective student support services. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 259-272). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Doria, M., & Santana, R. (2004). Training while working: Design of a learner-based model. In U. Bernath & A. Szücs (Eds.), Proceedings of the 3rd EDEN Research Workshop Oldenburg, March 4-6, 2004, (pp. 518-523). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Fage, J. (2004). Combining statistical, qualitative and evlauative research to develop regional recruitmentand retention strategy in line with institutional mission. In U. Bernath & A. Szücs (Eds.), Proceedings of the 3rd EDEN Research Workshop Oldenburg, March 4-6, 2004, (pp. 41-45). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Paul, R. H. (1990). Managing for success: Learner interaction and independence. In R. H. Paul (Ed.), Open learning and open management: Leadership and integrity in distance education (pp. 76-98). London, UK: Kogan Page.
Thorpe, M. (2004). Evaluating the quality of learner support. In J. E. Brindley, C. Walti, & O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 251-258). Oldenburg: Bibliotheks- und Informationssystem der Universität Oldenburg.
Brindley, J. E. (1995). Measuring quality in learner services; Building towards the future. In D. Sewart (Ed.), 17th World Conference for Distance Education: One World Many Voices: Quality in Open and Distance Learning (Vol. 2, pp. 49-52). Milton Keynes, UK: International Council for Distance Education and The Open University.
Calder, J. (1994). The nature of evaluation. In J. Calder (Ed.), Programme evaluation and quality: A comprehensive guide to setting up an evaluation system (pp. 15-30). London, UK: Kogan Page.
Calder, J. (1994). Student recruitment and support services. In J. Calder (Ed.), Programme evaluation and quality: A comprehensive guide to setting up an evaluation system (pp. 101-115). London, UK: Kogan Page.
Hoyle, R. (2003). How to…evaluate blended learning. People Management, 9(7), 48-49. Retrieved July 31, 2004, from MasterFILE Premier database.
McCollum, A., Calder, J., Ashby, A., Thorpe, M., & Morgan, A. (1995). Quality and learning effectiveness in vocational education. In D. Sewart (Ed.), 17th World Conference for Distance Education: One World Many Voices: Quality in Open and Distance Learning (Vol. 2, pp. 141-149). Milton Keynes, UK: International Council for Distance Education and The Open University.
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